• Gender: Male
• Age: 32
• Designation: Technical Support Engineer
• Highest Education Level: Graduate - Degree
• Current Gross Salary: INR  324000 /Annum
• Expected Gross Salary: INR  420000 /Annum
• Preferred Country: India
• Preferred Location: Mumbai
• Work Experience: 8.1 Year(s)

Education

B.C.A (2014-15) from SNDT University, Mumbai with 61.11%
H.S.C (2011-12) from Konkan Board, Ratnagiri with 59.17%
S.S.C (2009-10) from Maharashtra State Board, Kolhapur with 56.55%

Skill Sets

To use my knowledge, skills and experience to achieve organisation’s objectives and enhance
my career in the process.

Work Experience

Technical Support Engineer
From - January 2022 to till date
Company profile - software development company

Job profile -
Managing Customer Calls
Customer service, handling calls inbound as well as outbound and solving customer query or enter in
CRM or solving customer ticket.
Install applications and train clients on different functions of the application onsite as well as on remote desktop.
Provided technical support for systems and applications within the organization as well as client side.
Installing printer driver and set label and bill design.
Customer service, handling calls inbound as well as outbound and solving customer query or enter in
CRM or solving customer ticket.

Technical Support Engineer
From - April 2017 to January 2022
Company profile -ERP Software

Job profile -
Install applications and train clients on different functions of the application onsite as well as on remote
desktop.
Install sql server, software configuration and attach backup and restore backup or taken backup from sql server.
Provided technical support for systems and applications within the organization as well as client side.
Installing printer driver and set label and bill design.
Customer service, handling calls inbound as well as outbound and solving customer query or enter in
CRM or solving customer ticket.
Training to new engineer in organisation.
Troubleshoot application removing bug from software.
Resolving customer issue.
Working on ticket system.


September, 2016 toMarch 2017
Delight Catering Services