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Email: jobs@plastemart.com, hr@plastemart.com

Download Date: 5/2/2025 8:20:27 AM

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RefNo: CA - 36129
Gender: Male
Age: 32

Designation: Technical Support Engineer

Highest Education Level: Graduate - Degree

Current Gross Salary: 324000 324000 /Annum 

Expected Gross Salary: 420000 420000 /Annum 

Preferred Location: Mumbai

Education Details: 
B.C.A (2014-15) from SNDT University, Mumbai with 61.11%

H.S.C (2011-12) from Konkan Board, Ratnagiri with 59.17%

S.S.C (2009-10) from Maharashtra State Board, Kolhapur with 56.55%

Skill Sets: 
To use my knowledge, skills and experience to achieve organisation?s objectives and enhance

my career in the process.

Work Experience: 8.1

Work Experience Details: 
Technical Support Engineer

From - January 2022 to till date

Company profile - software development company



Job profile  -

Managing Customer Calls

Customer service, handling calls inbound as well as outbound and solving customer query or enter in

CRM or solving customer ticket.

Install applications and train clients on different functions of the application onsite as well as on remote desktop.

Provided technical support for systems and applications within the organization as well as client side.

Installing printer driver and set label and bill design.

Customer service, handling calls inbound as well as outbound and solving customer query or enter in

CRM or solving customer ticket.



Technical Support Engineer

From - April 2017 to January 2022

Company profile  -ERP Software 



Job profile  -

Install applications and train clients on different functions of the application onsite as well as on remote

desktop.

Install sql server, software configuration and attach backup and restore backup or taken backup from sql server.

Provided technical support for systems and applications within the organization as well as client side.

Installing printer driver and set label and bill design.

Customer service, handling calls inbound as well as outbound and solving customer query or enter in

CRM or solving customer ticket.

Training to new engineer in organisation.

Troubleshoot application removing bug from software.

Resolving customer issue. 

Working on ticket system.



 

September, 2016 toMarch 2017

Delight Catering Services

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