• Gender: Female
• Age: 31
• Designation: Sr Execute – After Sales Support
• Highest Education Level: Masters - Degree
• Notice Period: 30  Days
• Preferred Location: Mumbai
• Work Experience: 6.5 Year(s)

Education

M.TECH (STRUCTURAL ENGINEERING) from JNTU-HYD. in July-2016 April-2018 with 77.5%
B.TECH (CIVIL Engineering) from JNTU-HYD. in July-2012 April-2016 in 73.96%
Intermediate. Branch: MPC from Intermediate Public Examinations in June-2010 April-2012 with 78.6%
S.S.C Class-X in June-2009 April-2010 with 60.55%

Skill Sets

Other Activities :
Generating Monthly Reports for Auditing purpose.
Generating Monthly Incident Management Reports Customer wise.
Support to Customers for Reported issues.
Identifying the frequent Errors and Arranging the End-User Training.

Work Experience

Sr.Execute – After Sales Support
From Dec-18 to Till Date
Company profile- information technology solutions and services.

Job profile-
Support to Customer to After Product Sales
Sending Quotation to Customers for AMC
Preparing Orders and sending the Invoices to Customers
Tracking the Orders dispatch status with Logistics
Understanding the User Queries and Support with the help of Technical Team
Doing the follow ups for open issues
Explaining and informing to customers about new initiative as well changes in current product
Preparing MIS reports and sending to reporting managers.
Escalating to immediate managers, if the issues are not getting resolved.

Future Goals

I intend to build a career with some leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. I am willing to work as a key-player in a challenging environment. I bank on my education, intuitive thinking and my ability to meet challenges.