• Gender: Male
• Age: 36
• Designation: Software Support Executive
• Highest Education Level: Masters - Degree
• Preferred Country: India
• Preferred Location: Thane
• Work Experience: 7.6 Year(s)

Education

Completed MCA in the year 2013 from Sikkim Manipal University with 74.15 %
Completed BSC Botany Honours in the year 2009 from Magadh University with 60.34 %
Higher Secondary Education from RPS College Bihar in the year 2006 scoring 50.11 %
Secondary School Certificate from Girls High School Bihar in the year 2004 scoring 69.28%

Skill Sets

Technical Skills:-
Primary Skills:- SQL SERVER

Secondary Skills
Testing Tools:- Manual Testing
Web Designing:- Html,Bootstrap,Css
OS:- Windows xp,Windows 7,10,11

Work Experience

Software Support Executive
From - Jan 2021 to present
Company profile - Service Provider of Accounting Software, Software Services & ERP Solutions

Job profile -
Providing L1 and L2 support to the Raymond retail end users Backup and restore the database,
Database repaired through query, DBCC check,Datatransfer Utility check, Data transfer table to table, subquery, joining, function, working in excel.
Software Installation Like:- SQl install and shoper9 install and Do customization And troubleshooting during software installation.
Handling various issue in shoper9, CRM (Cequity) of stores Troubleshooting of software thru SQL queries
Analyzing data thru backend, database tuning, backup etc. Defining and exporting various promotions, discount, taxes from HO to stores
Handling CRM related issue and co-ordomatopm with internal stakeholders.
Corresponding with stores, agency and business team
Patch update,application setup and end to end testing for Raymond Billing Software
Promo create and export
Provide support to handle jobs such as repair or restore database,finding root cause of the issue,ticket resolution.
To provide stability to the critical conditioned project by rigorous efforts.Provided support to the raymond retail end users.

Hospital Information System
Company profile -We're a global healthcare IT company
From -15 Jan 2018 -16 jan 2021


Job profile -
Tiket Solving,Bug
Fixing,Customizations
TakingRequirements from Clients
Providing support of existing applications and user queries.
Testing and bug fixing of enhancement
Deployment and publishing of enhancement patches.
Solve technical issues front end or back end at client side
Making Queris
Performing tasks like backup, restore, scheduling of auto backup, rebuild, Shrink and working with database
maintenance plans.
UAT Testing.