• Gender: Female
• Age: 35
• Designation: Senior Executive
• Highest Education Level: Graduate - Degree
• Current Gross Salary: INR  289000 /Annum
• Expected Gross Salary: INR  330000 /Annum
• Preferred Country: India
• Work Experience: 14.6 Year(s)

Education

B. Sc. Mathematics From Quaid – E – Millath Govt. College for Women, Mount Road, Chennai in 2010 With 80%

H.S.C, From Govt. Girls Hr. Sec. School, Ashok Nagar, Chennai in 2007 With 82%

S.S.C, From Arignar Anna High School, M. G. R. Nagar, Chennai in 2005 With 85%

Skill Sets

Experience in managing a wide range of customers in all India
Self-motivated with drive and enthusiasm for completing the project within the timeframe
Well-versed in SAP, MIS reports, Order processing, Invoice making & Despatch follow-ups
Experience in coordinating with internal/ external customers; implementing procedures and service standards for business excellence
Hands on experience in Collection monitoring & follow-ups; Proficient in Customer/ Market analysis

Certification Course: “Dca-diploma In Computer Application” In Csc (Computer Software College), K. K. Nagar, Chennai; Technical Course: Typewriting (Lower)
Academic Achievements:
Actively Participated In All N.s.s. Activities For Three Years (2007 – 2010) And Won Best N.s.s. Student Award In Final Year Of U.g.

Work Experience

Senior Executive - Sales Admin
Aug 2012 to Oct 2015
Company Profile: Manufacturers of Engineering Plastic Compounds (Plastic Raw Materials)
Job Profile:
SAP overall marketing entries – masters of credit, price as per norms; achieving price list as per CPL and maintaining RMC
Deputize Sales Manager as and when required; Overall Collection Management– Target, monitoring, following & providing resources
Following/ Interacting the customers over phone, email and by direct visits for Sales & Collection
Sales Order Processing, Invoice Making, Credit Control, Price Negotiation & Business Planning
Monitoring Non Performing Assets & alerts; Handling a Team of 8 members
Customer Ledger Reconciliation; Maintaining NIL dispute customer accounts
Managing the internal sales team effectively to ensure they are providing the correct level of service at all times
Following up with Dispatch/ PPC on deliveries & production schedules for providing an excellent service to the customers

Achievements:
I joined as Executive – Sales Admin and promoted to Senior Executive within a year
Several collections were made by self by contacting and following up with Customers effectively. Especially in Chennai, Coimbatore and Bangalore in the absence of regional representatives
Established a strong & conducive rapport with most of our Customers in all India
Reduced Overdue payments to 240 lakhs from 550 lakhs by extraordinary monitoring/ follow-ups with Customers and Regional Representatives on November 2014 and got special gift from the Top Management

Senior Executive - Sales Admin
Jan 2011 to Jul 2012
Company Profile: Manufactures & Suppliers of UPS, Inverter, Batteries, LED lights and Solar Products
Job Profile:
Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents; Calling customers for Orders and payments
Preparing quotations/ invoices to the direct customers/ tenders and monitoring the orders
Handling petty cash; Responding to sales queries via phone, email & in writing
Solving customer issues by interacting with them and coordinating with sales & service executives to excel the customer requirements

Telemarketing Executive
May 2008 to Apr 2010 – Part time
Company Name: Andromeda Marketing Pvt. Ltd.
Jobs Profile: 
Calling customers to sell Insurance & Investment Plans; TALIC Process – Tata AIG Life Insurance Corporation
Calling customers to collect the EMI payments; Preparing/ checking documents to pass the Customer file
Coordinating Field Executives for Document and Payment Collection

Future Goals

Seeking a position as Sales Coordinator/ Admin with 6 years of experience in Collection, Sales, Order Processing, Invoice Making, Delivery, General Office Administration, Team Handling, Credit Control Operations, Business Planning, MIS, CRM, SAP, Price Negotiation and Customer Ledger Reconciliation with SAP knowledge. Hardworking and committed with perseverance and a clear focus on the Objective. Possessing excellent Organizational, Relationship Management and Analytical Skills.