• Gender: Male
• Age: 38
• Designation: Senior Executive
• Highest Education Level: Graduate - Degree
• Current Gross Salary: INR  478224 /Annum
• Expected Gross Salary: INR  540000 /Annum
• Preferred Country: India
• Notice Period: 30  Days
• Work Experience: 17.8 Year(s)

Education

L.L.B. From Saurashtra University in 2013

BA From Saurashtra University in 2008 with II Class

H.S.C From GHSEB in 2004 with Distinction

S.S.C From GSEB in 2002 with I Class

Skill Sets

Excellent relationship management & negotiation skills; possess with analytical skills.
Effective communication and excellent analytic, organizational & interpersonal skills.
Ability to motivate subordinate in optimizing their performance levels and possesses a flexible & result oriented attitude
Knowledge of Subcontracting Activities.

System Oriented, Result Oriented and Customer Oriented with proactive approach.
Work effectively and flexibly with diverse groups of people.
Analytical, conceptual and problem solving skill.

Work Experience

Senior Executive Customer Support
Since Aug 2007
Company Profile: Manufacturer of blown film lines, sheet lines and thermoformers in the Indian sub-continent
Job Profile:
To deal with customer complains, queries and request of information makes a large part of my role in company.
To keep in regular contact with them either face to face, or over the phone or via email to identify their requirements.
To keep up to date with all products, services and procedures.
To process orders from customers to ensure that they receive the right goods on the right date at the correct agreed price.
To Keep customers informed of the progress of their orders and ensure that they are notified of any possible delays.
To maintain accurate and up-to-date records of orders and their delivery.
To maintain good relations with customers to ensure that the company remains as the preferred supplier.
To input and extract data quickly and accurately using a computer terminal.
Enter standard documents, enquiries and customer complaint into the computer quickly and accurately.
To check data entered for accuracy and refer any queries to supervisor or data originator.
Select appropriate program or software for data being entered.
To take full responsibility for the dealing with relevant customer like their Complaints, queries and requests for information for the start to the end of the process.
Ensure that both an appropriate and adequate investigation takes place in all cases. This
includes the recording of all communications between the various parties and all information taken into consideration.
To approach all matters in a non biased and professional manner to the customer,colleagues and superiors.
To carry out relevant research as required and requested by Customer Care Manager.
To draft documentation as required and requested by Customer Care Manager.
To prepare daily, weekly, monthly statistical reports as appropriate.
To provide input to the development of relevant Commission policy.
To Input to the development and ongoing updating of information.
To aid the Customer Care Manager in ensuring that all relevant standards within the customer charter are met.
To meet the objectives and performance measures agreed the Customer Care Manager.
To maintain strong inter-relationships across divisions.
To keep all relevant parties informed of assigned work schedule as much as possible.

Future Goals

To build upon present skills and to seek a responsible position that will challenge my potential and which will satisfy my ever increasing quest for knowledge.