plastemartjobs.com

Email: jobs@plastemart.com, hr@plastemart.com

Download Date: 5/9/2025 12:19:21 PM

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RefNo: CA - 19350
Gender: Male
Age: 38

Designation: Senior Executive

Highest Education Level: Graduate - Degree

Current Gross Salary: 478224 478224 /Annum 

Expected Gross Salary: 540000 540000 /Annum 

Notice Period: 30 Days

Education Details: 
L.L.B. From Saurashtra University in 2013



BA From Saurashtra University in 2008 with?II Class



H.S.C From?GHSEB in 2004 with?Distinction



S.S.C From?GSEB in 2002 with?I Class



Skill Sets: 
Excellent relationship management & negotiation skills; possess with analytical skills.

Effective communication and excellent analytic, organizational & interpersonal skills.

Ability to motivate subordinate in optimizing their performance levels and possesses a flexible & result oriented attitude

Knowledge of Subcontracting Activities.



System Oriented, Result Oriented and Customer Oriented with proactive approach.

Work effectively and flexibly with diverse groups of people.

Analytical, conceptual and problem solving skill.

Work Experience: 17.8

Work Experience Details: 
Senior?Executive Customer Support

Since Aug 2007

Company Profile: Manufacturer of blown film lines, sheet lines and thermoformers in the Indian sub-continent

Job Profile:

To deal with customer complains, queries and request of information makes a large part of?my role in company.

To keep in regular contact with them either face to face, or over the phone or via email to?identify their requirements.

To keep up to date with all products, services and procedures.

To process orders from customers to ensure that they receive the right goods on the right?date at the correct agreed price.

To Keep customers informed of the progress of their orders and ensure that they are notified?of any possible delays.

To maintain accurate and up-to-date records of orders and their delivery.

To maintain good relations with customers to ensure that the company remains as the?preferred supplier.

To input and extract data quickly and accurately using a computer terminal.

Enter standard documents, enquiries and customer complaint into the computer quickly and?accurately.

To check data entered for accuracy and refer any queries to supervisor or data originator.

Select appropriate program or software for data being entered.

To take full responsibility for the dealing with relevant customer like their Complaints,?queries and requests for information for the start to the end of the process.

Ensure that both an appropriate and adequate investigation takes place in all cases. This

includes the recording of all communications between the various parties and all?information taken into consideration.

To approach all matters in a non biased and professional manner to the customer,colleagues and superiors.

To carry out relevant research as required and requested by Customer Care Manager.

To draft documentation as required and requested by Customer Care Manager.

To prepare daily, weekly, monthly statistical reports as appropriate.

To provide input to the development of relevant Commission policy.

To Input to the development and ongoing updating of information.

To aid the Customer Care Manager in ensuring that all relevant standards within the?customer charter are met.

To meet the objectives and performance measures agreed the Customer Care Manager.

To maintain strong inter-relationships across divisions.

To keep all relevant parties informed of assigned work schedule as much as possible.

Future Goals: 
To build upon present skills and to seek a responsible position that will challenge my potential and which will satisfy my ever increasing?quest for knowledge.?
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