• Gender: Male
• Age: 36
• Designation: Senior Executive
• Highest Education Level: Post Graduate Diploma
• Preferred Country: India
• Notice Period: 30  Days
• Work Experience: 16.3 Year(s)

Education

PGDM From SSA College, Kanpur, in 2016

B.Sc From Kanpur University in 2009

H.S.C. From  KDP Inter, Kanpur in 2005

S.S.C. From Chatt. Shiva Jr Inter College, Kanpur in 2003

Skill Sets

Capable of managing & leading teams for running successful marketing operations & experience of implementing procedures for business excellence. Skilled in managing Service Operations with focus on implementing policies & procedures; developing / streamlining systems. Sound exposure of managing marketing functions for enhancing operational effectiveness; streamlining the working Standards Operating System for enhanced Sales & Marketing activities. Proficient in mapping client’s requirements, custom designing solutions & troubleshooting problems & resourceful in acting as an escalation gate to resolve critical issues of clients

Excellent team player.
Enthusiastic
Result-oriented
Convincing skills.
Disciplined work ethics

SAP(CS module) working on T code ( I W51, IW52, IH10,CS63,mmbe,XD03,TRIP), MS office ( MS word, MS excel, MS Power point, MS Access , Internet application, ERP,-Purchase module, sale module, Inventory, Oracle

Work Experience

Sr. Service Executive - Sales And Marketing 
Since Nov 2011
Company Profile: Manufacturer of machinery for end-to-end solutions for plastic woven fabric industry.
Job Profile:
Responding to all phone/e-mail inquiries promptly, courteously and in a friendly manner, Building strong relationships with various teams.
Handling Payment follow ups with customers and assigned mangers
Understanding the product and customer profile and write thorough specs for each conference
Creating a network with prospective clients
Ensuring trails of products & their sales successful.
Attend walk in customers (Domestic & Overseas) for tech. discussions & commercial issues
Complied customer complaint meeting sheet on weekly basis & Same present in front of Management
Customer visit for their spare parts orders.
Complaints review on weekly basis.
Partially involved in free of cost parts activity

Service Executive Coordinator 
July 2009 to Oct 2011 
Company Profile : Manufacture all kinds of babbitt-metal lined, bimetal and trimetal bearings for use as original fitments, as well as spares.
Job Profile : 
Raise service notification of complaints for all Product
Updating & Closing of service notification on weekly basis
Conduct the review service of notification meeting on weekly basis & update the status of service notification in SAP as per outcome of meeting
Prepare customer complaint/weekly meeting sheet
Generating FOC request form and submission to FOC desk for onward action (input from control desk, concerns).  
Prepare the Measurement criteria of customer complaint (M8) on monthly basis.
Making summaries of specific product failure as and when required

Extramural Engagements
Took part in various cultural activities in the college
Got Recognized & Rewarded as Employee of the quarter, ACE awards & Excellence awards” for maintaining high productivity and quality.

Future Goals

Growth