• Gender: Male
• Age: 49
• Designation: Manager
• Highest Education Level: Masters - Degree
• Preferred Country: India
• Preferred Location: Mumbai
• Work Experience: 6.3 Year(s)

Education

M. COM: Year 2001 - Mumbai University
G. D. C. A. (Government Diploma in Co-operation & Accountancy) : Year 2002- Mumbai University

Skill Sets

Modify existing reports and to develop new reports by analysing databases, data sources, and
structures
Design reports with complex sub reports, Drill down, Cross Tabs, formulas, functions, parameters,
scheduled reports, multiple grouping, running totals, Charts, graphs, mapping, multiple sections.
Create User define documents & User define Packing list reports.
Provide leadership to other team members to deliver high quality systems on schedule
Work collaboratively with other members of the project team to ensure timely delivery of high quality
delivery enterprise applications.

Work Experience

Manager - Customer Support
From -From Dec. 2018 till date.
Company profile - The Software gives different Documents needed by Exporters, Manufactures, Trader, Stock Details etc.

Job profile -
Resolved client issues and responded to service requests in a timely manner. Responded to calls and emails regarding application errors.
Oversaw internal and external procedures for clients.
Coordinated with tech team on more complex application issues.
Prepared client presentations regarding various applications.
Platforms: ASP.Net, Java Script, SQL Server2016, Web Services
Reports: Crystal Report 13.0

Technical Analyst
From - Jun. 2018 to November 2018
Company profile -The Software gives different Documents needed by Exporters, Manufactures, Trader, Stock Details etc.

Job profile -
Installation Software and giving training to clients, Solving Online & Onsite clients queries, testing of software, logical testing, functional testing to check updates of software as per Govt. policy, Customization of reports as per clients requirements.
Crystal Reports Design, Modification, Database links, Create formula & Sub reports.
Platforms: FoxPro , SQL Server2008 R2
Reports: Crystal Report 10.0

Sr. Customer support Executive
From -From Feb. 2005 to April 2018
Hazel InfoTech Ltd.

Job profile -
Installation Software and giving training to clients, Solving Online & Onsite clients
Queries, Tally Export Import, testing of software, logical testing, functional testing to
check updates of software as per Govt. Policy.