• Gender: Male
• Age: 45
• Designation: Junior Executive
• Highest Education Level: Graduate - Degree
• Current Gross Salary: INR  175000 /Annum
• Expected Gross Salary: INR  250000 /Annum
• Preferred Country: India
• Notice Period: 30  Days
• Preferred Location: Delhi & NCR
• Work Experience: 20.2 Year(s)

Education

B.Sc Industrial Chemistry From Lalit Narayan Mithila University and Pursuing MBA.

Skill Sets

Customer Relationship

Work Experience

Presently working at a leading company As An Support Exec -Commercial Since Oct’ 05, In Commercial Department.
Looking After The Following Commercial Activities:-
To Co-ordinate With The All Concerned Departments For Timely And Fastest Resolution Of Consumer Complaints And Queries And To Ensure Quality Reply To The Consumers.
To Ensure Regular Feed Backs From The Consumers And Pressure Groups To Enhance The Quality And Services Provided.
To Float And Gather Innovative Ideas For Improvement In The Complaint Handling System, Relationship Management, Inter Departmental Co-ordination And Commercial Activities.
Handling All Types Of Complaints Coming Through Various Channels (website, Dispatch Section, Internal, Sambandh (company S/w) Or Direct From Consumers)
Ensuring Timely Compliance Of All The Internal Commercial Process And Need Based Escalation To Hog (coml Mgmt) and Manager Commercial.
Developing Strategies To Standardize Mis Reports.

Future Goals

CRM