• Gender: Female
• Age: 28
• Designation: Engineer
• Highest Education Level: Other
• Preferred Country: India
• Preferred Location: Mumbai
• Work Experience: 6.9 Year(s)

Education

Information Technology Rajiv Gandhi Institute Of Technology June 2016 - May 2019
Information Technology Government Polytechnic Mumbai June2014 - June 2016

Skill Sets

Language
HTML,SQL,Application Support,IIS

Work Experience

Customer Success Engineer
From - 2021 - Now
Company profile - Innovative software products and website development company

Job profile -
Fetching the required data from SQL using queries.
Deploy Application on Client server.
Resolved query regarding DB issues.
Did implementation and configuration on a different project.
Handelled MVC.
Explain and document technical issues in a clear way to clients.
Provides demo and guidance to client regarding the application.
Identify Technical glitches with software Applications.
Import and Modified Data and Work Flow in Application Instance.
Update User, Invoice, Employee, and Vendor details.
Maintain and modified application instances.
Then monitor tickets according to that coordinate with developers and get closed in a given interval timeline.
Resolved tickets and closed in a given time duration based on priority.
Respond to clients through Email as well as on phone.

Dynamic Navision LS Retail
From - 2019 - 2021
Company profile - leading System Integrator and Software Services company

Job profile -
Resolved DB script regarding the issue.
As a client required we also provide a demo for the application.
Fixed bugs and improved application performance.
To solve queries from the front end or back end.
Gather requirements from clients and the Sales team for customization.
Resolved the issues and closed in a given time duration based on priority.
Resolved issues regarding DB and application.
Coordinate with clients through Email as well as on phone.
SOD Process
EOD Process.
RESOD Process.
POS Rebuilding