• Gender: Male
• Age: 35
• Designation: Technical Product Support Manager
• Highest Education Level: Post Graduate Diploma
• Preferred Country: India
• Notice Period: 30  Days
• Preferred Location: Mumbai
• Work Experience: 24.3 Year(s)

Education

B.Tech/B.E., University Of Pune 2011
12th, J & K, English,2007
10th, J & K, English 2005

Skill Sets

New Product Development
New Market Development
New Vendor Development
Product Support Rigid Packaging

Work Experience

Technical Product Support Manager
From : 2022 To Till date
Company Profile: Machining manufacturer

Job Profile :
Provided technical product support to the Sales Team.
Developed and provided sales arguments and unique selling propositions for our products,whilebenchmarking competitor products.
Identified the need for seminars and special shows to successfully penetrate the market with newproducts.
Collaborated with the Laboratory team in Italy to develop tailored solutions that meet customerrequirements.
Ensured that all technical considerations and specifications related to customer projects wereunderstood before starting any development project.
Organized training sessions on the application of our product for customer sales and plant teams.
Successfully validated and commercialized new products with big brand bottles,securing futurebusiness opportunities.
Gained a detailed understanding of customer testing protocols and ensured their use in developmentand improvement projects.
Conducted market research on competitor products, industry trends, competitor offerings, and market conditions to make informed decisions.

Technical Service Manager
From : 2017 to 2022
Company Profile: Manufacturer Company

Job Profile :
Provided technical support to sales team, assisting both existing and potential customers with new applications and projects and ensuring correct application of closures on the machine.
Demonstrated expertise in Beverage and Lube Oil project execution management.
Acted as a key account manager for the Beverage industry.
Designed and developed new capper parts to enhance closure applications, improving efficiency and quality.
Delivered training and technical advice on product use, both in person and via phone.
Investigated and resolved customer problems, arranging for repairs to be made on-site.
Employed strategic approach in mapping client requirements and providing optimal solutions to meettheir needs.
Achieved excellence in sales by maximizing every opportunity and delivering superior customer care.
Recognized potential development and training opportunities for continuous improvement.
Collaborated with Sales, Production, Quality, and Stores teams on a daily basis, ensuring effectivecommunication and coordination.
Actively participated in trade shows, conferences and promotional activities to expand market awareness and highlight product features and benefits.

Production Officer
From: 2013 To 2014
Company Profile: Monjinis Food Thane

Job Profile :
Oversaw production activities for the Muffin line, ensuring adherence to production plans and timely delivery of output.
Effectively allocated manpower to different stations, optimizing productivity and meeting production targets.
Identified training requirements for operators andcollaborated with HR to facilitate the necessary training.
Maintained discipline among the workforce, prioritized the safety of personnel, and ensured equipment safety.
Coordinated with the maintenance team for the annual shutdown of equipment, ensuring minimal disruption to operations.

Production Officer
From : 2012 To 2013
Company Profile : PepsiCo India Holdings

Job Profile :
Managed production activities for the Aquafina 400 BPM and 600 BPM lines, ensuring adherence to production plans and timelines.
Allocated manpower to different stations to optimize productivity and efficiency.
Identified training needs for operators and collaborated with HR to implement relevant training programs.
Ensured discipline among the workforce and prioritized the safety of personnel and equipment.
Coordinated with the maintenance team for the annual shutdown of equipment, minimizing downtime and maximizing maintenance effectiveness.

Future Goals

Experienced Technical Product Support Specialist with a consistent track record of delivering exceptional support to
the Sales Team. I have a strong ability to develop sales arguments and unique selling propositions for our products,
resulting in increased sales.I am highly proficient in understanding the technical aspects of customer projects,
ensuring that all requirements are met. Additionally, by organizing and conducting training sessions for both sales and
plant teams, I have successfu