• Gender: Male
• Age: 40
• Designation: Sr. Manager – Customer Delight
• Highest Education Level: Diploma
• Preferred Country: India
• Preferred Location: Karnataka
• Work Experience: 16.2 Year(s)

Education

Diploma In Tool& Die Making. (2005-2008)- First Class - Sttf (Sky-tech Technical Training Foundation), Dharwad
Puc (2002-2005) - Second Class - P.c Jabin College Of Science
Sslc (1990-2002) - First Class - Lions English Medium School

Skill Sets

Experience In Technicalsales And Support Of Hot Runner Systems.
Interacting With Customer And Providing Them Technical Support To Their Problem Faced During Trials And Production.
Visiting Customers Site And Gathering Competitor’s Information And Passing The Information To Concern Departments Which Help Plan The Business Strategy
Responding To Customer Calls And Ensured Timely Resolution Of Problems In Hot Runner Systems.
Timelymaintaining Andsubmittingofallthe Reportsanddocuments Toconcerned Department
Experience Of New Assembly And Manufacturing Plant Setups.
Providedfeedback Ofthe Clients To The Concerned Departments And Authorities To Improve The Services And Products.
Expertise In Hot Runner System, Moulds Automotive, Caps And Closures And Industrial Products.
Goodcommunicational Approach Towards Sub-ordinates, Customers And Vendors.
Quicklearner Of New Technologies And Apply Theminbusiness Solution.
Team Player With Excellent Communication, Co-ordination, Supervision &

Work Experience

Sr. Manager Customer Delight
From :- Sept 2023 - Present
Company Profile :- Manufacturer Of Security Plastic Closures

Job Profile :-
Lead The Technical Support Team In Assisting Customers With Caps And Closures Products,providing Technical Solutions To Optimize Performance.
Managed Product Trials, Troubleshooting, And Customer Interactions To Enhance Satisfaction And Address Any Technical Issues.
Worked Closely With The Production, Sales, And R&d Teams To Deliver Seamless Technical Support.
Streamlined Processes To Reduce Downtime And Increase Customer Retention Through Technical Service Excellence.
Achievements:-
Increased Product Accuracy By Through Close Collaboration With R&d And Quality Teams,improving The Fit And Finish Of Premium Closures.
Reduced Customer Downtime By, Leading To Increased Production Efficiency And Higher Order Fulfillment.
Facilitated A Rise In Sales By Delivering Targeted Technical Support And Driving Customer Engagement With New Product Lines.

Senior Sales & Service Support Engineer
From :- 16th Mar 2017 - Sept 2023
Company Profile :- Manufacturing Of High-quality Molded Components And Innovative Solutions For A Diverse

Job Profile :-
Sold Hot Runner Systems And Provided Post-sales Service To Customers In Automotive, Medical,home Appliances Caps And Closures Industries Ensuring Smooth Operations And Minimizing Downtime.
Collaborated With Clients To Identify Their Needs And Recommend Tailored Solutions To Improve Efficiency In Injection Molding Processes.
Conducted Technical Presentations, System Installations, Troubleshooting, And Training Clients To Enhance Their Understanding Of Hot Runner Systems.
Developed Long-term Relationships With Customers, Consistently Exceeding Sales And Service Targets.
Contributed My Skill And Experience To Set Up New Hot Runner Assembly Plant.

Achievements:-
Achieve Sales, Achieving The Sales Target In The Region By Leveraging Technical Expertise And Customer Relations.
Reduced Customer Defect Rates By, Implementing Advanced Troubleshooting Methods And System Optimizations.
Increased Market Penetration By Securing New Accounts In Pune And Expanding Business
Achieved Customer Retention For 6 Consecutive Years By Providing Exceptional Technical Support,services And Regular Follow-ups.
Led A Cycle Time Reduction For Major Customers Through Process Improvements And Optimized Hot Runner Configurations.
Plant Setup Key Contributor In Setting Up The Assembly Plant In India.
Training To Incoming Service Engineers, To Develop Their Skills And Work Independently In Their Region

Proprietor
From :- May 2013 - March 2017
Company Name :- Shri Sai Industries

Job Profile :-
Founded And Operated A Successful Tool Room, Managing The End-to-end Operations From Moulds,press Tools, Jigs And Fixtures Design, Manufacturing, And Servicing.
Provided Precision Tooling Solutions For Clients In Automotive, Plastics, And General Manufacturing Industries.
Ensured High-quality Standards, Reducing Lead Times And Maintaining A Steady Customer Base Through Superior Service And Delivery.
Managed A Team Of Machinists And Toolmakers, Overseeing Projects, Budgeting, And Client Communication To Ensure The Growth Of The Business

Achievements
Increased Overall Revenue Through Effective Client Development, Process Optimization, And Strategic Vendor Management.
Reduced Production Costs By Implementing Lean Manufacturing Practices And Renegotiating Vendor Contracts.
Delivered 100% On-time Project Completion For Major Clients By Improving Workflow Efficiency And Project Management Processes.
Boosted Team Productivity, Through Targeted Training And Skill Development Programs For Machinists And Technicians

Tool Room Officer
From :- Aug 2008 - Feb 2013
Company Name :- Guala Closures Group

Job Profile :-
Led Tool Room Operations, Focusing On Manufacturing And Maintenance Of Moulds, Hot Runner Systems And Troubleshooting Molding Defects.
Contributed To Vendor Development And Continuous Improvement Initiatives.
Worked With A Range Of Materials, Ensuring Tools Met Exact Specifications And High Tolerance Requirements.
Gained Knowledge In Cnc Machining, Lathe, Milling, Grinding, And Other Tool Room Processes.
Collaborated With Engineering Teams To Develop New Moulds And Improve Existing Designs.

Achievements:
Process Improvement By Implementing Kaizen And 5s Activities, Reducing Rejection Rates
Mold Life Extension By Developed Maintenance Strategies That Extended Mold Life.