• Gender: Male
• Age: 34
• Designation: Remote Support Engineer
• Highest Education Level: Graduate - Degree
• Notice Period: 30  Days
• Preferred Location: Jalgaon
• Work Experience: 11.3 Year(s)

Education

Completed Bachelor's Degree in Arts from Pune university

Skill Sets

Good ability of solving a problem. Good verbal and written communication
Excellent communication and documentation skills.
Effective team work in teams, equally comfortable working alone without
Team.

Work Experience

Remote Support Engineer
March 2020 to May 2020
Job Profile :
Working on Microsoft Windows 2008 Active Directory Services. Assigning user level Rights to shared folders on the file server, Installation of network printers and Print.
Managing, installing & maintaining daily issues of SAP to client side
Assigning permissions to ADS users.
Monitored network performance in order to determine whether adjustments needed to be made, and to determine where changes will need to be made in the future. Performed routine network startup and shutdown and maintained control records
Executed daily operations of checking of LAN/WAN connectivity, checking of daily backups and server performance.
Work on Post Master Mail server & configure ms outlook 2000, 2007.2010 & outlook Express.
Working on operating systems like Windows 2000 Professional, Windows XP
Professional, Mac OS, and Windows 7 & Windows Vista, at clients side.
Maintain inventory of IT assets & Reporting to IT-Manager.
Handling Daily Complaints Tickets of user (eHelpline Tools) to meet the SLA policy.
Knowledge of MacAfee Antivirus server .daily client updates management. Configuring DLP policy
Manage daily SAP users complaint like User unlock ,password reset ,print spooling
Handling Plant IT purchase.co ordinate with vendor, collect multiple quotations & create P.O.
Participate in monthly IT meeting though Conference to share our plant IT Activitieswith Head IT

Sr. Associate.
June 2016 to March 2017
Job Profile :
Working on Microsoft Windows 2012 R2 ADC Server. Handling user account Permission, password management, user rights
Symantec Backup Exec. (VERITAS) daily backup activity of file server, weekly full backup & daily incremental backup.IBM Tape drive & backup media management. Monitoring backup status
Knowledge of Next ink Finder to collect assent inventory data, collection of hardware, software details on client machine.
Knowledge of MacAfee Antivirus server .daily client updates management. Configuring DLP policy.
Daily monitoring of TATA MPLS & IIL link. Bandwidth checking & WAN link usage through ISP online portal login
Daily backup schedule for ADC Server & VIP Laptop users backup through Symantec DLO agent (desktop laptop option )
Handling Daily Complaints Tickets of user (eHelpline Tools) to meet the SLA policy.
Manage daily SAP users complaint like User unlock ,password reset ,print spooling
Configure MS outlook account with Google sync Tool.
Working on printer server, assign priority to print users & job handling.
Handling Plant IT purchase.co ordinate with vendor, collect multiple quotations & create P.O.
Participate in monthly IT meeting though Conference to share our plant IT Activities with Head IT

IT Support Engineer
June 2014 to April 2016
Company Name : Accel Frontline Ltd
Job Profile :
Working on Microsoft Windows 2008 R2 Active Directory Services. Assigning user level
Rights to shared folders on the file server, GPO management.
Working on file server, assign NTFS Permission to user folder according to Dep. Head instruction.
Working on WDS Server with SCCM to deploy OS in network.
Working on Equinox Email Server & maintaining Daily issues of outlook user.
Executed Daily checking of server Logs, event, windows updating, backup status.
Managing & maintaining daily Backup & issues of Algol Soft (ERP Software) to client side.
Approval for New Systems, Printer. Switch, Scanner in company.
Maintain inventory of IT assets & Daily working Report to IT-Manager.

Fms Support Engineer.
May. 2013 to June. 2014
Company Name : Pcs Technology Ltd
Job Profile :
Working on Microsoft Windows 2003 Active Directory Services. Assigning user level
Rights to shared folders on the file server, Installation of network printers and Print
Managing, installing & maintaining daily issues of SAP to client side
Assigning permissions to ADS users.
Monitored network performance in order to determine whether adjustments needed to be made, and to determine where changes will need to be made in the future. Performed routine network startup and shutdown and maintained control records
Executed daily operations of checking of LAN/WAN connectivity, checking of daily backups and server performance.
Work on Post Master Mail server & configure ms outlook 2000, 2007.2010 &outlook Express.
Working on operating systems like Windows 2000 Professional, Windows XP Professional, Mac OS, and Windows 7 & Windows Vista, at clients side.
Maintain inventory of IT assets & Reporting to IT-Manager.

Windows Administration
Installing, Configuring, & Administrating MS Windows XP, vista, win-7, win8.
Managing & Maintaining MS Windows Server 2003/2008/2012 Environment.
Configuring IP Subnet mask & Gateway Address, Performing LAN, MAN).
All Server/client Configurations and Managing TCP/IP, DNS, DHCP, TERMINAL SERVERS.
Creating and Managing users and groups on domain, Active Directory, Site Replication.

Technical Certification :-
Jetking Certified Hardware & Networking Professional at Nasik Center

Future Goals

To work in an environment that provides a challenging and rewarding career ensuring high level job satisfaction. Looking for a long term relationship, which provides opportunities to improve knowledge, grow and where mutual exchange of skills is possible.