• Gender: Male
• Age: 51
• Designation: Manager
• Highest Education Level: Masters - Degree
• Current Gross Salary: INR  8 /Annum
• Expected Gross Salary: INR  12 /Annum
• Preferred Country: India, Qatar
• Notice Period: 90  Days
• Work Experience: 26.1 Year(s)

Education

MBA (PT) (Marketing) from Pt. JNIBM, (Vikram University) Ujjain in 2003- Ist Div.

M. A. (Economics) from Vikram University in 1999 - IInd Div.

B.Sc. (Mathematics) from Vikram University, Ujjain in 1997. - IInd Div.

Diploma in Computer Application from MLCOU, Bhopal in 1996 - IInd Div.

B. E. (Mech.) from SGSITS, Ujjain (RGPV, Bhopal). with 71.4%

Skill Sets

Technical Skill Set:
Hands on experience to assembled & dismantled Turbochargers.
Imparting training to Service Centers and OEM Dealer’s.
Failure Diagnosis Analysis

Work Experience

Account Manager - Aftermarket Sales : Since Apr 2007
Zonal Coordinator Service : May 2003 - Mar 2007
Company Profile: A global power leader, is a corporation of complementary business units that design, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems.
Job Profile:
Manage Independents/Distributors in Western & Southern Region, India &
Support them Proactively: I am involved in to prepare the Account plan for each customer
Monthly review of Account plan for each customer once in a month, Sales training and education to all sales persons/representatives, Work plan of product promoters and their reviews
Achieve Monthly/Quarterly/Annually AOP for all independents.
Sales & Brand Promotion Activities: implementing Pricing schemes/qty discount schemes and achieve the set targets for the same independents/distributors, Conduct the surveys for Retro’s, Implementing the Marketing and communication plans of promoting brand image/end
users communications. Conduct Trade shows, Retailers meet, Mechanics meet, campaigning at Transport area, Health check camps at Trucking Centers.
New Dealer development Activity & plan: With the penetration of market surveys & Demand from the customer front for the customer support regarding the product availability & its services, Start the dealer development procedure as per the organization strategy, make time plan, First visit of the finalize party, Order placement for the required machines & tools, Installation of the machineries as per the organizations procedures, etc.
Technical support to all Independents/Distributors: In order to ensure the safe and reliable operation of Turbochargers, I am involved in giving technical support to all diesel engine manufacturers like Tata motors Ltd, Tata Cummins Ltd, Mahindra & Mahindra ltd, Eicher motors Ltd, Force motor Ltd, and all the end users were we supplied throw over After market
department we had 29 independent distributors and 42 Authorized Service Centers all over in India.
Retrofitting of Turbochargers: Involved in retrofitting of old competitor make
Turbochargers with Holset Turbochargers for all HCV, LCV, MCV and other commercial applications.
Direct customer contact: I am regularly contact with my customer and resolved the customer service issue.

Zonal Coordinator Service
May 2003 - Mar 2007
Job Profile:
Voice of Customer within the organization
Key Responsibility: handling warranty issues for key customers like TCL,TML, AL, Volvo -Eicher, M&M , HM, ITL, Escorts, TMTL, etc
Customer Handling: Key responsibility of TCL and TML for zero k.m. failure, warranty issues, smooth execution of new product at customer end and share of business at TML.
Training coordination: Responsible for development and implementation of training program like T.T.T. for OE’s and A/M dealer. In line with this organize training program and service camp for all OE’s and their dealer network
Evaluate competition: Responsible for monitoring competitor activities in order to support S/M team to define company strategy and response to customers & implement aggressive action plans to achieve organizational objectives.
Inter Departmental Coordination: 1) After Market- Coordination with A/M for dealer development, network expansion and warranty failure. 2) QA - for zero k.m. issues and corrective action drive 3) Engineering – For prototype failure and compatibility of turbo with vehicle. 4) Finance- for C-form and 5) Materials - For proper supply of turbo at customer end manage through ware house.
Customer Coordination: Coordinating with customers by resolving their queries. Single point source at customer end (TML and TCL)

Manufacturing Associate
March 1999- April 2003
Company Name: Tata Holset Ltd
Job Profile:
Working in assly as customer support for Assembly and other Machining cell.

Jr. Supervisor
May 1997- March 1999
Company Name: Bajaj Temp Ltd.
Job Profile:
Working in Assembly Shop & Rectification as customer support for Assembly and other cell.

Professional Trainings:
Sales Force Motivation for achieving excellence at IIM, Indore (M. P.)

Achievements:
Six Sigma Team member for Warranty cost reduction & Increase Service Events at Service Centers.
DFSS Green Belt Six Sigma Project on Develop retrofit kit for Aftermarket Vehicles.
DMAIC Green Belt Six Sigma Project on Redefine Aftermarket receivables process for OES/SPD.

Computer Proficiency:
Diploma in Computer Applications form MLCOU, Bhopal (M. P.)
MS Word, MS Excel, MS PowerPoint, MS Windows, MS DOS etc.
Lotus Notes, Outlook Express etc.
BEC-1 (British English Council Certificate)

Awards and Recognition, Certificates:
British English Certificate from Cambridge University.
Sales Force Motivation training at IIM, Indore.

Soft Skills:
Perseverance and drive to see through and complete tasks
Excel in execution. Make things happen & achieve results to satisfy customer’s and organization’s needs
Ability and energy to capitalize on the potential of cross functional teams and global resources
Strong PR and interpersonal skills
Team player
Reporting System / Level in the hierarchy
Reporting to After market leader
People reporting - Five
No. people working at par – five

Future Goals

Need to make career in same filed, As I am in channel partners sales business, Business development through channel partners. Meeting new peoples, Understand their requirement & align our products based on their needs.