Ref. No. : CA - 29107 - (Marketing Sales Service - Plastic Raw Materials – with 26.1 years in Plastic Industry)

Education

B.Sc. form Dr. Harisingh Gour Central University.

Skill Sets

A competent and result-oriented professional offering over 25 years of extensive experience in the Production and Manufacturing.
Leading the team for entire unit operation. Consistently promoted into positions of increased responsibility.
Good understanding and knowhow in After sales service, Heat treatment, Factory management.
Ability to work under pressure with the available resources with improvements.
Key Traits: Team Player, Dynamic, Solution Oriented & flexible Approach, Continuous learner,
ability to work under pressure, Analytical Skills
Effective relationship management and communication skills
Productivity Improvement with the help of Cellular Manufacturing, Lean, TPM.
Planning and organizing Production Schedules.
Overseeing Production Process and meeting customer requirements.
Minimizing Production Cost.
Improve Existing Production.

Work Experience

Factory Manager (Operations).
Since Jun 2018
Company Profile : Manufacturer of Dairy/Packaging Equipment
Job Profile :
Accountable for handling production & assembly of machinery, safetymanagement, vendor development, QC, Purchase, Security. • Oversee service and spares parts sales activity.
Develop systems and processes that track and optimize productivity and standards.
Address employee’s issues / grievances. Team size handled – 105+skill/semi skill workmen.
Accomplishment-Turnover up by 10%, Implemented production-based incentive for executives.

Coordinator-After Sales Service
Jun 2011 to May 2018
Company Profile : Specialized packaging equipment mfg. Swiss MNC
Job Profile :
Addressing and responding to all customers inquires, comment and complaints from a ticketing platform CuC (SAAS Solution).
Manage incoming calls Identify and assess customers’ needs to achievesatisfaction.
Assigning task to appropriate service team member.
Initiates price quotations /e-Portal enquiry.
Error-free order management, validating orders in the system against customer order.
Expedites orders to prevent customer line downs/machine downtime, processes emergency.
Proactively communicating with customers about order status, pricing and shipment status.
Off-site technical support and on-line troubleshooting assistance to the customer.
Enhancing parts sales volume by proactively creating opportunity for sales by sending updated proposals to customers, bundling discounted spare parts packages etc.
Authorize returned material requests and investigates claims by conducting fact-based investigation and working with operations personnel.
On line support customer in technical queries, machine breakdown via eagle owl
Providing timely quotation, order confirmation and clarification, Order book management. On-Call and after-hours customer support - 24x7.
Accomplishment-Successfully manage more than 400 customers around the globe.
Successfully managed 24X7 support services. Undergone training in PSG Switzerland in Customer Service- After Sales, SAT, FAT.

Manager- Production Planning
Nov 2009 to May 2011
Valrack Pvt Ltd;
Company Profile : a leading provider of electronic enclosure systems
Job Profile :
Accomplishments-Reduction in customer complaint, OTD-70%, Productivity improvement by scale up operation reduction in business process cycle time and line flow assembly section, Implementation of piece rate system, Product identification for re-traceability, Mfg. Cost reduction by 10%, ROL-for critical items, Order form to understand customer requirement better. Team size handled - 50-55.

Sr. Manager / Dy. General Manager
May 2007 to Nov 2009
Company Name : Powermaster Ltd;
Job Profile :
Accomplishment-Salt tempering for product life enhancement, in house flexible shaft mfg. Cost reduction 15%, reduction in business process cycle time, Increase in sales by 10% . Team size handled - 40.

Asst. Production Manager- Tempering
Aug 2005 to Apr 2007
Company Name : F.G. Glass Pvt. Ltd;
Job Profile :
Accomplishments -ISO certification and productivity increase by 15 %. Implemented Concept of opportunity lost, optimum utilization of resources. Team size handled - 20-25.

Engineer-Heat Treatment.
Sept 2003 to Jul 2005
Company Name : Eicher Engineering Components Ltd.
Job Profile :
Accomplishments-Constantly achieving production targets by effective planning reducing opportunity lost, implementing cost saving measures to achieve substantial reduction in terms of production, raw materials, manpower and furnace utilization. Team size handled - 30-35.

Asst. Manager-production And Packing
May 2001 to Sept 2003
Company Name : Tidbit Food Pvt. Ltd;
Job Profile :
Accomplishment- Productivity improvement by line flow operation. Turnover up by 10%
Team size handled -30-35.


Engineer Heat Treatment
Jul 1994 to May 2000
Company Name : Bharat Gears Ltd;
Job Profile :
Accomplishments -Constantly achieving production targets. Reduction in rework, Reduction in consumable by effective utilization by 20% Team size handled - 35-40.

Shift Supervisor Furnace/Batch House
Feb 1994 to Jul 1994
Company Name : G.E.-Apar Lighting. -
Job Profile :
Accomplishments-Successful in commissioning of batch house.

Production Supervisor-
Jul 1990 to Jan 1994
Company Name : Modistone Tyres;
Job Profile :
Accomplishments- Quality circle, Time study for tyre building, Piece rate system &
Team size handled 40.

Trainings/Certificates: -
Total Quality Management and ISO9000.
Productivity & Industrial Relation-Khandalekar Associates.
Customer Service - After Sales Service- PSGSwitzerland.
Service Excellence by Mecuri International.
Mechatronics & Basic Mechanics form Indo German Tool RoomAurangabad.
Diploma in Industrial Electrician.
Business English Certificate level B1.
In plant training at BPCL Mahul Plant.

Core Competency
Factory management.
Production and planning.
Process improvement.
Quality assurance.
Team management and people empowerment.
Heat treatment of alloy steel.
Glass processing.
Tyre Building.
Emphasizes customer focus.
After sales service.
Mistake proofing.
Kaizen and 5 S.

Future Goals

Result oriented professional targeting career-enriching assignment in Factory Management, Operations, and Customer Service –After sales and Heat treatment across any industry with a leading organization of repute.

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