• Gender: Male
• Age: 38
• Designation: Executive
• Highest Education Level: Graduate - Degree
• Preferred Country: India
• Notice Period: 30  Days
• Work Experience: 13.6 Year(s)

Education

Graduate From Mumbai University, in 2010

12th Passed in 2007

10th Passed in 2005

Skill Sets

Experience in Digital Online Marketing Sales and Customer Service. Have worked with different aspects of the industry. Started as a Customer Care Executive and have steadily worked my way up the corporate ladder to my current title of an IT Sales Team Leader.

Work Experience

IT Sales Team Leader - Since Jan 2014
IT Sales Officer - Sept 2012 to Jan 2014
Company Profile: Offer the best kind of Search Engine Optimization, Link Building and Internet Marketing solutions to customers.
Job Profile:
Motivating the team members to achieve their monthly target easily.
Working with the team members to drive sales forward.
Handling new client inquiries and acting as the face of the business.
Dealing with and resolving problems and issues which arise.
Preparing daily workloads for staff & coordinating the daily allocation of work.
Maintaining the new and existing client’s service Accounts.
Preparing the Invoice Copy.
Arranging & chairing weekly team meetings, focusing on targets & achievements.
Mentoring and training up junior and new staff.
Monitoring & reporting on standards & performance targets.
Implementing new initiatives.
Praise team members and creates a positive working environment.
Ensuring all administrative and IT records are entered and updated correctly.
Providing prompt and accurate information on individual performance.

IT Sales Officer
Sept 2012 to Jan 2014
Job Profile:
Evaluating the client business website in terms of their Google Ranking.
Preparing an Audit report to showcase the client business website drawbacks/plus and minus points from the Google point of view in terms of SEO.
Calling the International clients and pitching them about the Online Marketing Services such as SEO, Social Media Optimization, Google ad words and many more. By which their can get good ROI from Online Marketing.
Guiding the client to go with the best results oriented Online Marketing Plan.
Explaining a package plan as per the client requirement.
Closing the deal by instructing the client to make the payment for their particular service.
Achieving monthly targets and fulfilling the company given responsibility.
Sending daily sales activity report to the manager.

Assistance Coordinator
May 2010 to Mar 2012
Job Profile:
Handled In-bounds, Out-bounds and Complaints Calls.
Handled Inquiries calls of customers and briefing them about Volkswagen, Skoda and Audi cars features and their ex-showroom and on-road price all across PAN India.
Handled Road Side Assistance (RSA) services to the registered customers.
Arranging the towing and flatbed facility for towing the vehicle to the nearby authorized VW, Skoda and Audi workshops.
Coordinating the Towing vendor from arranging the service to the vehicle drop down at the workshop.
Maintaining the case properly in the system and updating the same to the seniors as well.
Coordinating with the clients and updating them about their breakdown vehicles.
Coordinating with the preferred workshop manager about the breakdown vehicles.
Informing the client once the car is towed safely at the nearby authorized workshop.
Closing the breakdown case in the system.
Handle customer complaints as well from purchasing the car to the breakdown issue.

Profile Summary
Key Strengths:
Selling of Credit Cards.
Handled Inbound, Outbound and Customer Complaints Calls.
Handled Road Side Assistance (RSA) services for luxury cars like Audi, Volkswagen, BMW and Skoda customers and delivering their breakdown cars at their nearby authorized automobiles workshop.
Selling Online Digital Marketing Services such as SEO, SMO in international market.
Handled and monitored Sales Team in order to achieve the monthly sales target.
Send day to day team sales report to the branch manager and the company owner.
Handled the old and new clients service accounts.
Preparing and sending Invoice’s to the client for their services payment.

Future Goals

Growth