• Gender: Female
• Age: 30
• Designation: Duty Manager
• Highest Education Level: 12th
• Preferred Country: India
• Notice Period: 30  Days
• Preferred Location: Mumbai
• Work Experience: 10.5 Year(s)

Education

VIVA College of Arts Commerce and Science -Higher Secondary Education(HSC)
Carmel Convent High School -Secondary School Certificate (SSC)

Skill Sets

Computer Proficiency, Leadership
Communication Skill,Collabration Talent, Multitasking, Problem Solving abilities
Hotel and Hospitality Software: IDS(V6.5), (V.4.1)
Application Software: Microsoft Office Word,Outlook, Excel, Power Point, Internet.g

Work Experience

Duty Manager
From:- May 2023 TO Till date

Sr.Front Office Executive
From :- May 2018
Company Profile :- Offers modern rooms and a nightclub. The hotel features a rooftop pool

Job Profile :-
Keep track of monthly, quarterly and yearly goals
Work with management to assess and improve processes and policies
Monitor and report on revenue and cash flow
Uphold and enforce company policies
Train new hires MARATHI,CONFIDENT& HARDWORKING fice Executive with extensive 07 years of Experience in Front Office Department of the hospitality Industry. Efficient multi-, proficient at streamlining front office operations. Highly skilled in customer service and conflict resolution, always striving to ensure n , Seeking a position that will utilize my fullest potential that will give opportunities to enhance my personality and career growth and will give benefits, that will commensurate with my Keep track of monthly, quarterly and yearly goals Work with management to assess and improve processes and policies Monitor and report on revenue and cash flow
Address employee complaints or performance issues as needed
Check in with employees regularly to determine satisfaction
Schedule shifts
Help management create the departments budget
Address customer issues and complaints
Schedule regular maintenance and cleaning of facilities
Meet regularly with upper management to stay informed on company issues
Oversee security of the facility.
Welcome Guests on arrival at the hotel and manage the registration process and handle guest check-ins and check-outs appropriately.
To ensure that the Guest is promptly allotted the assigned room courteously as per the guest preferences and special requests.
To ensure that all complaints are promptly attended to and check with the guest for feedback to maintain a high level of customer satisfaction and quality service.
To provide all assistance to the Guests for onward reservation of the group hotels.
To verify payment details and manage accurate accounting of all rooms and obtain signature of the Guest wherever necessary.
To handle guest departures and settlement of bills in Indian rupees/foreign currency /credit card.
To ensure formalities regarding foreigners are duly observed.
Responds to telephone and in person inquiries regarding reservations, hotel information, and guest concerns.
Coordination with other departments to resolve complaints for smooth operation.
Assist all the departments in servicing the Guest during high volume periods
Operating the EPBX equipment's, including assisting incoming and outgoing calls, setting wake up calls etc
Take responsibility in the absence of the Duty Manager/Front Office Manager
Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
Supervise daily shift process ensuring all team members adhere to standard operating procedures.

Front Desk Executive
From:- 17 Apr 2017 To 15 Mar 2018
Company Profile :- Leading real estate company.

Job Profile :-
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
Answering screening and forwarding incoming phone calls
Receiving and sorting daily mail
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Perform other clerical receptionist duties such as filing, photocopying, transcribing
Keep updated records of office expenses and costs.

Front Office Executive
From:- 15 Oct 2014 to 15 Sep 2016
Company Profile :- Palms Hotel and Convention Center

Job Profile :-
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Greet and welcome guests.
Answer questions and address complaints.
Answer all incoming calls and redirect them or keep messages.
Receive letters, packages etc. and distribute them.
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Check, sort and forward emails.
Monitor office supplies and place orders when necessary.
Keep updated records and files.
Monitor office expenses and costs.
Take up other duties as assigned (travel arrangements, schedules etc.)

ADDITIONAL INFORMATION
Strong Analytical & outstanding organization skills, with excellent understanding of how the organization operates and its business requirements
A commercial and professional approach to personnel, with the ability to deliver high employee satisfaction.
Positive attitude towards work and like to learn new things.
Honesty & Integrity
Positive attitude with dedication & willingness to walk extra mile to achieve excellence.
Strong interpersonal skills, ability to work well in a team or individual environment and, relate well with people from a variety of cultures.
Remain calm and professional in a pressured environment.

Future Goals

Efficient multi tasked, proficient at streamlining front office operations. Highly skilled in customer service and conflict resolution, always striving to ensure guest satisfaction , Seeking a position that will utilize my fullest potential that will give opportunities to enhance my personality and career growth and will give benefits, that will commensurate with my abilities and qualifications.