• Gender: Female
• Age: 41
• Designation: CUSTOMER SUPPORT MANAGER/ KYE ACCOUNT MANAGER
• Highest Education Level: Graduate - Degree
• Preferred Country: India
• Notice Period: 30  Days
• Preferred Location: Mumbai
• Work Experience: 19 Year(s)

Education

B.COM From University of Mumbai, Mumbai Year August 2002 July 2006

MBA in Sales and Marketing Year Pursuing

Skill Sets

Microsoft Power Point
Leadership Skill
Effective Time Management
Adaptability
Fast Learner
Ability to Work Under Pressure
Ability to Work in a Team
Customer Service
Computer Skills
Communication Skills
Microsoft Office

Work Experience

Designation :Assistant Manager
From : March 2022 To Till Date
Company Profile : Manufacturer of plastic cartons, labels, lined cartons, retail ready packs etc

Job Profile :
Assigned to handle customer like Britannia, P&G, Anchor, Zydus Mars.
Increased sales with excellent customer service levels and developed good relationships with regular customers.
Assist in driving new ideas, sharing information with others and creating solutions to problems
Recognised and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Maintained exemplary customer service within the Planning team,
Inventory team and established special business relationships with our customers.
Directed team to consistently achieve positive results and customer return through maintaining friendly and consistent customer service efficiency.
Delivered daily company sales goals by implementing company policies due to superior customer service.
Thrived within busy, high-volume environment requiring the ability to prioritise and provide exceptional customer service.
Coordinating with sales, operation, and customer & Regional office. Releasing sales order for execution in Navision & Extending Support to operation team like Purchase, PPC Logistic and accounts.
MIS reporting, everyday sales report, order status & Dispatch report to the concern. Maintaining complaint register etc.
Handle queries like dispatch, schedule of delivery & follow up with Finance & Accounts for Debit Note & Credit note etc. to ensure smooth payments. Payment follow ups.
Preparation of Proforma Invoice & Checking invoice submission on the time with proper taxes and qty, prices. Maintain & Review trackers.
Coordination with Customer and Internal department
Thrived within busy, high-volume environment requiring the ability to prioritise and provide exceptional customer service. (Addressing site problems and providing solution.
Handling 10-15 engineers, Regional Engineers Planning of Service Engineers as per urgency to resolve the complaint.
GRN clearance and Data analysis & MIS Updation with review Mechanism. Spare parts inquiries and Execution till Dispatch and ensure payment. Conducting CAPA meeting for solution and Preventive action.
Implemented SAP service tool.
Developed long-term relationships with clients and bonded with regular contact and social customer service initiatives.
Directed team to consistently achieve positive results and customer return through maintaining friendly and consistent customer service efficiency.
Develop and establish customer service criteria and objective, Maintain customer service satisfaction through various customer service measures.
Co-ordination between Branch & Operations Team. Maintaining the Staff Attendance Register as per companies Rules & Regulations & marking of Online Attendance.
Preparing manual acknowledgement slips & entering the daily business data in software.
Preparing petty cash report on daily basis &, also entering the same in software.
Maintaining Customer Visit Report, Stationary Register, Dispatch Register, Suggestion, and complaint register.
Checking of application forms of Insurance. Mutual Fund, IPO etc. i.e. all the Information is properly filled or not.
Sending daily sales report & daily business update report through Email.
Maintaining the daily Business Report & Cash Vouchers. MIS (Maintain Information Systematically of West Zone.
Scrutinising Proposal Forms & Check out Discrepancies & resolved them.
Reverting to the queries received from branches & resolving it by coordinating with NB Team

Designation : Sr. Customer Support Executive
From : January 2020 - February 2022
Company Profile : Advanced Rigid Containers packaging solutions for FMCG, Beverages and Pharma Packaging

Designation : Customer Service Manager
From : April 2008 - December 2019
Company Profile : Accupack Engineering Pvt. Ltd.

Designation : Co-ordinator
From : June 2006 - March 2008
Company Profile : India Infoline, Mumbai

Future Goals

Supporting sales department in offering unique solutions to retain existing client relationships as well as generating ideas for working with future clients. Acted as a liaison between business and technical teams with excellent communication skills.Ability to manage multiple projects while meeting challenging deadlines.