• Gender: Male
• Age: 32
• Designation: Customer Care Executive
• Highest Education Level: Graduate - Degree
• Preferred Country: India
• Preferred Location: Mumbai
• Work Experience: 8.3 Year(s)

Education

Secondary education (10th) passed out in 2010 from Maharashtra state board.
Higher secondary education (12th) passed out in 2013 from Maharashtra state board
Bachelor of Commerce passed out in 2020.

Skill Sets

Ms Outlook
Ms Excel
Sap
Ms Powerpoint
Webcenter (E-act)
Oracle- Siebel Application
Soft Skillsgood Communication Skills In English, Hindi And Marathi.
Leadership Qualities- Managing A Team By Equally Assigning Work To Team Members
Based On Their Skills And Abilities. Also Skillfully Completing Tasks Assigned Within The
Given Time.
Problem Solving In The Needful Situations.
Quick Learning And Understanding Of The Process

Work Experience

Customer Care Executive
From :- September 2022 Till Date.
Company Profile :- Laminated Plastic Tubes, Laminates, Caps & Closures, And Advanced Dispensing Systems

Job Profile :-
Responsible For Creation Of Sales Orders In Sap On A Regular Basis Based On Customer Purchase Order.
Responsible For Creation And Management Of Customer Master, Pricing Master, Vendor Master, Material Master.
Approving Material Codes On The Webcenter By Checking Material Specifications And Artwork. Also Responsible For Making Changes In Material Master.
Identifying Errors In Bom Routing And Resolving Challenges In The Production Process.
Responsible For Coordinating With The Front Line Sales Team As Well As Production And Planning Team.
Organizing Weekly Meetings To Discuss And Decide Over Shipment, Tubing And Dispatch Plan.
Supporting Sales Team With Coordination For Key Accounts Such As Vlcc, Patanjali,loreal, Colgate Etc.
Sharing Weekly Pending Orders And Hold Orders Data To Responsible Key Account Managers.
Driving Actions To Improve Service For Customers And Following All Company Compliances.

Customer Care Executive
From :- October 2021 Till September 2022
Company Profile :- Financial Services Like Consumer/commercial Banking, Wealth/investment/asset Management, Insurance

Job Profile :-
Dealing With Customers Enquiries Face To Face Over The Phone Or Email.
Contacting Prospective Customers And Discussing Their Requirements.
Working On Oracle - Siebel Applications .
Identifying Customers' Needs.
Creating Service Request Siebel Financial Service Application Identifying Queries Of Customers And Sending Replies Via To Customers.
Creating Critical Cases Like Rbi And Nodal And Other Cases


Data Entry Executive
From :- 2020 February To October 2021
Company Name :- Pamac Finserve Pvt Ltd

Job Profile :-
Compared Inputted Data With Paper Based Records And Documents For Accuracy.
Input Client Information Into The Company Database And Excel Spreadsheets.
Sending The Noc To The Customers Via Couriers.
Entered Data Into The System According To Formatting Standards.
Scanned Documents And Saved In A Database To Keep Records Of Essential Organizational Information.
Maintain Loan Files Data In Ms Excel.

Dispatch Executive
From :- June 2018 To December 2019
Company Name :- Jaipan Industrial Pvt. Ltd

Job Profile :-
Coordinate With Ppc, Production And Quality Dept For Material To Dispatch.
Handling Of Dispatch Team.
Dispatch Planning On A Daily Basis.
Prepare Sales Order And Create Invoices Through.
Maintain The Inventory Of All Types Of Materials.