plastemartjobs.com

Email: jobs@plastemart.com, hr@plastemart.com

Download Date: 6/3/2025 9:45:58 AM

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RefNo: CA - 28909
Gender: Male
Age: 30

Designation: Product Support Specialist

Highest Education Level: Graduate - Degree

Preferred Location: Mumbai

Notice Period: 30 Days

Education Details: 
Bachelor of Engineer, NMU, Mumbai, Maharashtra, Electronics and Telecommunications, Jun. 2014

Skill Sets: 
Product Analyst with over 5 years of successful experience and contributions to success in Digital, Telecom and Ecommerce industry.



Content Management Specialist, Catalog Management, Application Monitoring Tools (Solarwinds, Splunk,SAP,Nagios), Service Desk Ticketing Tools (ITIL,JIRA,HPSM), Digital SEO, CCNA

Work Experience: 10.4

Work Experience Details: 
Product Support Specialist

Since Jul. 2019

Job Profile : 

Manages the Clients Website and Application by updating , editing content related activities like blogs ,banners, images,icon.

Expertise in Onpage SEO Changes like H1Tag,Keywords,Title,Description, Inbound and outbound Page linking.

Work closely with Business and Digital Marketing teams for all data management , website management ,seo activity.

Handling day to day volumes of assigned tasks and ensure the given SLA is met. Adopted VodafoneIDEA Digital Platform for Catalog upload on day to day bases.

Coordinating with PAN INDIA circle team for Catalog related changes on Website and Application.

Testing and Investigate Catalog related changes PAN INDIA.

Established strong vendor relationships to maintain and support the business. Maintain Catalog through IBM WCS tool.



QA Product Executive, 

Jul. 2019 to  Jul. 2020

Job Profile : 

Responsible for sorting out product categories based on different online shops like Amazon, Flipkart, etc. using Crawling and Product Catalog.

Coordinate with Logistic and warehouse team for Product delivery. Expertise in Inventory Management.

Interacting with development team to solve the queries regarding the application.

Responsible for ensuring the application meets speci?ed requirements by doing Testing and writing test cases.

Involved in different phases of testing viz. Business Functionality Testing, Integration Testing, Performance Testing, Positive and Negative Testing.

Reporting issues using JIRA as a bug tracking tool.



Product Application Engineer,

Dec. 2015 to Jul. 2018

Company Name : JIO.

Job Profile : 

Involved in application monitoring of different JIO Applications according to new changes.

Expertise in Application Monitoring Tools Like - SolarWinds,Splunk,HPSM,SAP CRM,Nagios

Worked very closely with developers to recreate defects found regarding Infrastructure and Application and also to verify ?xes.

Performed queries to the database using SQL to check successful transaction.

Provided the management with reports, and schedules as necessary and participated in the design walk throughs and meetings.

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