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Download Date: 6/1/2025 5:48:09 PM

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RefNo: CA - 28885
Gender: Male
Age: 38

Designation: System & Network Engineer 

Highest Education Level: Graduate - Degree

Preferred Location: Mandi

Notice Period: 30 Days

Education Details: 
BCA  from IGNOU University New Delhi.-54%

Skill Sets: 
Computer Hardware and Networking Diploma from CMS Delhi In South Ex-1

Completed MCSE from CMS Delhi In South Ex -1.

Certified with Wipro Desktop Engineer EMP ID- 976683.

Participated in Server Administration Training.



OS Expertise &Applications - Ubuntu, Linux, Vici Dial OS ,Windows XP,Win7,Win8,Window Server2000/2003,2012 Voice Logger & File Server,Symantec, Mcafee,Trend Macro Antivirus,Tight VNC, Ultra Vnc.CTS Application.              

Messaging - MS Exchange Server ,Ms Outlook. Office 365, Cloud Services.



Feel comfortable in team work.

Responsible towards the duties assigned.

Positive attitude towards the problems

Work Experience: 17.4

Work Experience Details: 
System & Network Engineer 

July 2015 to Oct 2020

Job Profile : 

Installing, Configuring and resolving issues on Ubuntu ,Linux,Vicidial OS, Windows 7, Windows 8, .1 and Windows 10 and server 2012.

Providing technical support for Ubuntu desktop and Vici dial OS.

Installation and configuration VMware and Hyper-V.

SAP GUI 7.20 Installion and Configuration.

Installation, Configuration and Administration of Windows Server 2003, 2008 & 2012, including Active Directory, User Group Policies updating including create new domain users and groups as well maintenance.

Configuration, prioritizing service tickets and providing support service to clients Resolving daily technical issues and providing desktop support.

Controller, working on firewalls like Cyberoam, Sophos, networking etc.

Manage MacAfee Antivirus and server.

TCP/IP Configuration, Smooth running internet, Maintenance. -Networking in Domain environment troubleshooting.

Microsoft Lync 2010 and 2013 & 2016 skype Install and Configuration.

Wireless Networking, Networking in Domain environment. User Profiles Backup    and Restore. Sharing folder, sharing device & Printer.

Monitoring and troubleshooting issues related to Server, Desktop, and Backup &

Antivirus.

Management--- Asset & Vendor Management, Keep tracking/verification of all the assets kept in the pertaining department assigned to me.

Backup of servers on daily basis and Monthly basis.

 Interacted with customer, understanding their needs and providing technical   support to clients by remotely accessing by their network.

Coordination with vendors and site process activities according to internal scheduling of department head.

Providing support to Telemedicine staff by remotely and onsite.

Manage HP GOV 104 (Health Helpline), MCTS Call center & Telemedicine Project with 100 users. 



Desktop Support Engineer 

January 2015 to July 2015.

       

Remote & Desktop Support Engineer 

May 2009 to March 2014. 

Company Name :  Wipro InfoTech Ltd

Job Profile :

Manage Usha International Ltd Call center as IT Admin.

Handled Seven Team Members and assign the calls per daily basis.

Coordination with vendors and site process activities according to internal scheduling of department head.

As Desktop Support Engineer my role is to provide assistance to all end users

in the resolution of basic desktop requests, incidents and queries including:

Hands on experience in MS Outlook2003/2007/2010 client configuration and Office 365 support.

Provided technical support & solutions recommendations to clients with in SLA for desktop, Laptop running on Windows XP, Win7 and Win8.

Enabling and configuring WI-FI connectivity on the Guest's Laptop, I-Phone and smart Phone devices.

Blackberry E-mail configuration and setup including troubleshooting

Installation and Configuration of Network and Laser Printers.

Responsible for installation, configuration & troubleshooting of Operating Systems, Software, Device drivers, Utilities, Hardware including Printers, Scanners

Projector and VC support.



Facility Management Engineer 

Oct 2007 to May 2009.

Company Name :  Trimax IT Infrastructure & Services Ltd 





Selected Highlights:	    

Award achievement in Implement Phoenix Project (Core banking transformation).

Certified with QMS Internal Auditor Certification.





Future Goals: 
To obtain a challenging position in the IT field utilizing abilities developed through my experience and education, with the opportunity for professional growth based on performance. 
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